Package Insurance

Shipping

Orders are typically shipped within one to two business days (Monday- Friday). Orders are not shipped on weekends. During times of high order volume, please allow up to 5 business days for your order to ship. 

How do I start exchange?

The customer is responsible for the return shipping label, which costs $4.50. A store credit will be issued within 3 days after return is received.

Please see our return page here.

All items applicable for exchange must be unwashed, unworn, and in original condition. Product must have the original packaging with tags.

Our Brave Little Ones $0.98 Package Protection guarantees delivery on all orders placed within the United States.

Our Guarantee

Brave Little Ones Package Protection offers you peace of mind and package protection for all of your orders. If you add insurance, your package is fully protected in the event that it is lost, damaged, or stolen.

Our Brave Little Ones $0.98 Package Protection guarantees delivery on all orders placed within the United States.

You are eligible to file a claim if any of the following criteria apply:

- Your package states delivered but has not been received, and it has been 5+ days since marked delivered.

- Your tracking/package has not moved in 15+ days.

- Your product arrives damaged, you have 5 business days to file a claim. Pictures must be provided.

In the event that your Brave Little Ones package is lost, damaged, or stolen we will reship your items if they are in stock. If items are not in stock, we will issue you a shop credit for the amount of the original purchase.

If you’re eligible to file a Package Protection Claim, please email us at support@bravelittleones.com with the following information:

Name (first & last)

Order number (6 digits found in your confirmation email)

Email address

Description of claim (lost, stolen or damaged)

Photo(s) if applicable

Exclusions:

International deliveries

Products damaged by user error

Products destroyed by pets

Discolored/stained products

Orders without proof of purchase from us or an approved retailer

Please Note: Brave Little Ones reserves the right to reject replacements and compensation at any time. Claim assessments will take place on an individual basis. Abuse of services (multiple claims filed) will result in the removal of one’s purchasing privileges with Brave Little Ones LLC.

How do I care for bamboo?

Step One: 
Turn the garment inside out before washing and drying.

Step Two: 
Wash in cold water on the normal or quick cycle. We do not recommend washing on delicate since it makes products sit in water for too long.

Step Three: 
Dry on the normal heat setting.

For Dark Prints:

To avoid any dye bleeding, we recommend the following washing tips:

For initial wash, wash by itself or with dark/similar colors. Do not wash on the delicate cycle. Wash on normal or quick wash to prevent product from soaking in water. Make sure to pull load out as soon as it is finished. If you'd like, place two Shout Color Catching Sheets in the washing machine during the first couple washes as a precaution.