FAQs

U.S. Shipping Policy

We offer FREE Standard Shipping on all United States orders over $40.

When will my order ship?

We typically ship orders within 1-4 business days, however during times of high order volume please allow up to 7 business days. We don’t ship on weekends.

How can I track my order?

You can easily track your order from the link in your order confirmation email or by logging into Brave Little Ones account.

What if my package is missing?

If you added Brave Little Ones Package Protection at checkout then do not worry! Our package protection offers peace of mind for all of your orders. If you added the insurance, your package is fully protected in the event that it is lost, damaged, or stolen. Exclusions apply.

See Brave Little Ones Package Protection Guarantee for more.

International Shipping

We offer shipping to select countries across the globe!

Do you ship internationally?

Yes! International shipping is currently available to Canada, Australia & United Kingdom

How much is international shipping? Do I have to pay duties and taxes?

International shipping is $35 USD.

Our international orders ship with Delivery Duty Unpaid (DDU). Customers may need to pay for duties or taxes when the item arrives at their country’s customs department.

Please note that duties and taxes assessed by customs vary by country and product.

Who handles your international shipping?

We ship all our international orders with UPS Mail Innovations DDU. Your order will contain a tracking number so you can track your package as it travels across the globe!

When will I receive my international order?

We want you to receive your order as fast as possible!

International orders are typically delivered within 6-15 business days once the order has been fulfilled. Once your order has been fulfilled, the estimated delivery date will be shown on your order status page. 

You can track the progress of your order by clicking the tracking number found on your order confirmation page or your order history page found in your Brave Little Ones Account.

How can I track my international package?

Once your international order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order by clicking the tracking number found on your order confirmation page or your order history page found in yourBrave Little Ones account.

Can I return my international order?

We do not accept returns on international orders at this time.

Returns and Exchanges

We’re sorry if your purchase didn’t work out. We allow exchanges within 30 days for U.S. orders only.

How do I start an exchange for a U.S. Order?

We’re sorry your purchase didn’t work out. We allow exchanges within 30 days. All items applicable for exchange must be unwashed, unworn and in original condition with original packaging and tags. A store credit for the item amount will be issued within 3 days after return is received. $6.99 will be deducted from your store credit for the return shipping label. Please use a poly mailer or bubble envelope to return items. Additional fees may apply for returning items in large boxes. Initial shipping costs are not eligible for refund.

Visit our Return & Exchange Portal.

Can I return or exchange an international order?

Unfortunately, we do not allow returns or exchanges for international orders at this time.

Package Protection

Our Brave Little Ones Package Protection guarantees delivery on all orders placed within the United States.

What is Package Protection?

Brave Little Ones Package Protection offers you peace of mind and package protection for all of your orders. If you add insurance, your package is fully protected in the event that it is lost, damaged, or stolen.

Our Brave Little Ones Package Protection guarantees delivery on all orders placed within the United States.

You are eligible to file a claim if any of the following criteria apply:

  • Your package states delivered but has not been received, and it has been 5+ days since marked delivered.
  • Your tracking/package has not moved in 15+ days.
  • Your product arrives damaged, you have 5 business days to file a claim. Pictures must be provided.

In the event that your Brave Little Ones package is lost, damaged, or stolen we will reship your items if they are in stock. If items are not in stock, we will issue you a shop credit for the amount of the original purchase.

If you’re eligible to file a Package Protection Claim, please email us at support@bravelittleones.com with the following information:

  • Name (first & last)
  • Order number (6 digits found in your confirmation email)
  • Email address
  • Description of claim (lost, stolen or damaged)
  • Photo(s) if applicable

Exclusions:

  • International deliveries
  • Products damaged by user error
  • Products destroyed by pets
  • Discolored/stained products
  • Orders without proof of purchase from us or an approved retailer

Please Note: Brave Little Ones reserves the right to reject replacements and compensation at any time. Claim assessments will take place on an individual basis. Abuse of services (multiple claims filed) will result in the removal of one’s purchasing privileges with Brave Little Ones LLC.

Sizing Help

Size Chart

Need sizing help? See our size chart here. 

Our zip rompers fit true to size. It is recommended to size up one size in two-piece sets for longer wear.

How does your product sizing run?

Our zip rompers fit true to size. 

It is recommended to size up one size in two-piece sets for longer wear.

What if my little one is in between sizes?

If your little one is in-between sizes, we always go by the weight section on our size chart. 

If you little one is at the end of that weight we recommend sizing up.

Care Instructions

How do I care for bamboo?

Step One: 
Turn the garment inside out before washing and drying.

Step Two: 
Wash in cold water on the normal or quick cycle. We do not recommend washing on delicate since it makes products sit in water for too long.

Step Three: 
Dry on the normal heat setting.

Slight variation in fit or color?

Brave Little Ones pjs are very stretchy, and sewn by human hands. A small sewing variance from item to item is normal. While we aim to keep our sizing as consistent as possible, there will always be slight variation.

Similarly, we do our absolute best to ensure our colors remain consistent. However, we custom dye and print our fabric, so there may be slight variations between batches. Print and pattern placement may also vary between pieces.

How can I limit pilling?

Bamboo is a natural fiber, and it's delicate. When bamboo is rubbed against rough surfaces, especially while wet, it may cause pilling. It should be washed separately from items that may be damaging, like jeans, towels or velcro. 

For the longest wear, you can wash them inside out and line dry when possible.

Wholesale

How do I apply?

Are you interested in carrying Brave Little Ones in your shop? Brave Little Ones is the perfect addition to your shop. The best part is every Brave Little Ones purchase helps feed children in Rwanda, Africa. 

Please fill out the application here. 

If accepted, you will receive an email with our wholesale pricing and login information. We're excited to hear from you!

Please note: We are currently NOT selling to online retailers. Please only apply if you have a brick and mortar shop.

How do I place a wholesale order?

Simply log in with your wholesale email to shop. All items are automatically discounted to show wholesale pricing. You can log in hereto start shopping.

Shop Now, Pay Later

How does ShopPay Installments work?

Shop Pay gives you the option to pay in full at checkout, or to pay for your order over time. Depending on your purchase amount, there are two ways that you can pay for your order in installments:

  1. For orders between $50 to $999.99 USD, you can split your purchase into four bi-weekly, interest-free installment payments. 
  2. For orders between $150 to 17,500 USD, you can split your purchase into monthly installment payments. 

To learn more about ShopPay Installments, Click Here


Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.

How does Sezzle work?

We offer the option to buy now and pay later with Sezzle. When you choose Sezzle at checkout, you can split your purchase into 4 equal, 0% interest installment payments--with no additional fees.

To learn more about Sezzle, click here.

Other Questions?

For more questions, please reach out to our support team at Support@bravelittleones.com. All inquires will be reponded to within 2 business days (Monday - Friday)

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